Terms of Trade

No one likes the small print.

While it might feel a bit time-consuming to read the fine print, we do believe it is the best way to manage expectations and avoid any surprises. Our terms of trade set out what we will deliver to you and what we expect from you. The last thing we want is a mismatch in understanding and a poor outcome for you, the customer.

We believe in providing great service and we take pride in our standards. The terms of trade below serve as the criteria for all of the work we carry out. These terms override any agreements made in person, over the telephone, or in any other communication.

When you ask GasmanQt Ltd to carry out work on your behalf, you agree to uphold your obligations under these terms of trade.

If you have any questions please contact us on our Email: GasmanQt@gmail.com If you are unhappy with the work we provide, or have any problems or comments, please let us know immediately. We will do our best to fix any problems right away. If you do not give us feedback or if you delay payment, it makes it difficult for us to put things right.

We take pride in what we do and would love for you to use us again and tell your friends. You can be sure that we want you to get the outcome you are after, as much – if not more- than you do.

NZBN:9429046984821

You can contact us the following ways:

Our Charges Normal Working Hours

We define our normal hours of business from 9 am-4.30pm Monday to Friday. Work done outside of these hours is subject to an after-hours call out fee.

Appliance Service Charge

Appliances can vary from Domestic and Commercial prices and can range from $75-$105 for a full strip down service. The Gas Safety Certificate has to be provided along with the service by law and a charge for time and purchase of these Certificates will be charged at $25 per Property/unit/apartment and will be delivered to the customer via a pdf attached with the invoice.

After Hours Call Out Fee

A call out fee is a one-off charge $185+Gst for the first hour. Anything after that will have an hourly charge of $120+Gst. We have to cover the cost of the administration for your job.

Vehicle Service Fee

This charge is used to cover the cost of running the vehicles, and can vary dependent on your location e.g. Queenstown $15.

Parking Permits/Tolls/Paid Parking

If in the course of undertaking work for you, we are required to pay for parking or any other vehicle travel costs, these could be passed on to you.

Additional Travel Back to Office/Workshop

In some circumstances, if your property is located outside of normal travel routes, you may be charged for the time it takes for the tradespeople to travel back to the office/workshop. If it is more than 30 minutes, you may be charged for the extra time it takes the tradespeople to reach their destination. We as a firm, believe that it is good practice to pay the tradespeople when they are travelling for more than 30 minutes. The exception to this is normal travel to and from home in peak motorway traffic. This condition usually applies to work outside of the city.

Cancellations/Rescheduling Appointments

• We are always happy to reschedule an appointment free of charge.

• If you need to cancel your appointment, please provide us with at least 24 hours’ notice.

• A cancellation fee may apply to appointments that are not cancelled within 24 hours of your appointment.

  Payment

• For every day call-out jobs and after-hours emergency jobs, payment is due when the work is complete, unless we have made other arrangements. If you have been sent an invoice, payment is due as per the payment date on the invoice.

• Once your job is complete, you will be sent a final invoice by email.

• Please let us know before work commences if you would prefer an invoice to be mailed to you, as our default communication is via email.

• The Customer shall pay in full for the goods/parts and services no later than the date specified on the Company’s invoice. The Customer shall not have any right of set-off or deduction against the required payment or on account of any money which GasmanQt Ltd may owe the Customer. If the Customer fails to pay the full amount due, on or before the due date, GasmanQt Ltd (without prejudice to its other rights and remedies) shall be entitled to charge the Customer interest on the amount outstanding from due date until payment.

• The price for the goods/parts and services supplied by GasmanQt Ltd shall become immediately payable, regardless of any other terms of payment, and GasmanQt Ltd may take immediate action to recover the price. This includes if the Customer is in default under any agreement with GasmanQt Ltd or commits an act of insolvency or bankruptcy, goes into liquidation, receivership or voluntary administration, enters into a creditors’ composition, or has its credit standing impaired in any way.

         Deposits

• Some jobs will require a deposit before work commences

• If a deposit invoice is sent and remains unpaid before the work commences, we reserve the right to halt work until payment is made. We also reserve the right to cancel the contract entirely, if payment is late or delayed.

  Progress Invoices

• Progress invoices are claims for work done on site, before the entire job is completed. This covers labour and materials for work done to date. The cost of materials and the amount of time spent on your job will dictate whether you will be sent progress invoices.

• As part of our agreement, you accept to pay these progress invoices when they are due. You understand that you cannot withhold payment for any reason.

• If for any reason work has paused on your job, you can request an invoice to settle the account by calling the office.

• We reserve the right to stop work if progress payments have not been made.

  Discounts

• Discounts applied to your account are administered at our discretion.

• Discounts may be revoked and the full amount may be charged to you if an invoice

  remains unpaid for more than 30 days or any other agreed date.

  Disputed Invoices

• If you need to discuss any aspect of payment, please contact us immediately.

• If you are dissatisfied with the invoice, it is your responsibility to contact us immediately.

  Unpaid Accounts

1. If payment remains outstanding for over 30 days from the invoice due date a late fee may be added to your account at our discretion.

2. We reserve the right to charge 2.5% compounding interest on a monthly basis for overdue accounts.

3. Debt Collection costs may be added to invoices that remain outstanding for over 30 days from the due date at your cost.

We would like to thank all of our customers for trusting and working alongside GASMANQT LTD for keeping Gas Appliances SAFE and having the like-minded attitude of being Pro-active and respecting the Duty of Care that we all have.

Director: Stephen Brookes